We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
If you receive a damaged or defective jewellery item, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
Contact Information:
If you have any questions or need assistance with your refund, please don’t hesitate to contact our customer service team at Customer@ramyabynm.com | 0044 7858131040.